Delivery Policy

1. Our Courier partner would usually successfully deliver the parcel within 2 – 7 working days from the date of shipment (Our daily shipment schedule is from Monday to Friday daily. No shipment on every Saturday, Sunday or Selangor state or national Public Holidays).

Delivery Tracking Numbers will be provided to all orders upon shipment for self-tracking purposes.

2. In the event of delay on the delivery, we would recommend for self-collection at the designation deporting branch of our delivery partner to avoid effects on the product quality. Affected customers may also contact our customer service representative for more info.

We do not assume responsibility or authority for the operations of our delivery partner. Your kind understanding is much appreciated.

3. Actual product may differ from the photos published on all Sarang Hae Yo marketing channels. Each product is unique and will not have identical appearance or texture. Your kind understanding is much appreciated.

If you have any questions regarding this Delivery Policy or your dealings with our website, please contact our customer service:

●      Contact Email: customercare@saranghaeyo.com

●      Contact No.: +6012 791 8261 / +6012 968 7261